Privacy & Cookies Policy

Ecoworld Sa - Greekhotels.gr
Last updated: 30/03/2026

1. Introduction

The protection of your personal data is important to us. This Privacy & Cookies Policy explains how personal data is collected, used, processed, and protected when you use the website greekhotels.gr (the “Website”).

The Website is owned and operated by:

Ecoworld SA
VAT: EL094316240
Registered address: 33 Kounavon Str., 71304 Heraklion, Crete, Greece
Email: admin@greekhotels.gr

Ecoworld SA acts as an intermediary platform facilitating hotel bookings through authorized third-party travel suppliers and distribution systems.
For the purposes of the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Ecoworld SA acts as a Data Controller for personal data collected through the Website.
However, third-party travel suppliers, booking platforms (such as RateHawk), and accommodation providers act as independent Data Controllers for personal data necessary to process bookings, payments, and accommodation services.
By using the Website, you acknowledge that you have read and understood this Privacy & Cookies Policy.

2. Scope of this Policy

This Policy applies to all personal data collected through:

• the greekhotels.gr website
• booking forms and account registration
• customer service communications
• newsletter subscriptions
• cookies and similar technologies

This Policy applies only to websites owned and operated by Ecoworld SA.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information you provide when making a booking

This may include:

• Full name
• Email address
• Telephone number
• Nationality
• Date of birth/age
• Gender
• Addition guests’names if provided
• Passport or ID number (if required by accommodation providers)
• Postal address (if required)
• Special requests or preferences

This information is necessary to complete and manage your booking.

3.2 Payment Information

When making a payment, you may be required to provide:

• Cardholder name
• Credit/debit card number
• Expiry date
• Security code (CVV)

Payment information is processed securely by certified third-party payment providers. Ecoworld SA and greekhotels.gr do not collect, process, or store credit or debit card details.

3.3 Account Information

If you create an account, we may collect:

• Name
• Email address
• Telephone number
• Password (encrypted)

3.4 Communications

When you contact us, we may collect:

• Name
• Email address
• Phone number
• Booking reference
• Message content

This allows us to assist you with your request.

3.5 Technical and Usage Data

When you use the Website, we automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access

This information helps us improve Website performance and security.

4. How We Use Your Personal Data

We use your personal data to:

• Facilitate and manage hotel bookings
• Transmit booking details to travel suppliers and accommodation providers
• Provide customer support
• Respond to inquiries
• Improve Website functionality
• Ensure Website security
• Comply with legal obligations

We do not sell your personal data.

5. Legal Basis for Processing (GDPR)

We process personal data based on the following legal grounds:

• Performance of a contract (to complete your booking)
• Compliance with legal obligations
• Legitimate interests (service improvement, fraud prevention)
• Your consent (marketing communications, cookies where required)

6. Sharing Your Personal Data

We may share your personal data with:

6.1 Travel Suppliers and Booking Partners

Including:

• Hotel accommodation providers
• Booking platforms such as RateHawk
• Global distribution systems
• Authorized travel suppliers

These parties process your personal data independently to:

• Confirm bookings
• Process payments
• Provide accommodation services
• Manage cancellations and amendments

These parties act as independent Data Controllers.

6.2 Payment processors

To securely process payments. Payment information is processed securely by certified third-party payment providers. Ecoworld SA and greekhotels.gr do not collect, process, or store credit or debit card details.

6.3 IT and service providers

Including:

• Hosting providers
• IT support providers
• Email service providers
• Analytics providers

These providers act as Data Processors under contractual obligations.

6.4 Legal authorities

We may disclose data when required by law or to protect legal rights.
We share only the minimum necessary data required for each purpose.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill booking and contractual obligations
• Comply with legal and tax requirements
• Resolve disputes
• Prevent fraud

Retention periods vary depending on legal and operational requirements.

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Hellenic Data Protection Authority

You may exercise your rights by contacting:
admin@greekhotels.gr

9. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure servers
• Encryption
• Restricted access controls
• Firewall and security monitoring
• Staff training and access limitation

Despite these measures, no system can guarantee absolute security.

10. Cookies Policy

10.1 What are Cookies

Cookies are small text files stored on your device when you visit a website.
They help improve functionality, security, and user experience.

10.2 How We Use Cookies

We use cookies to:

• Ensure proper Website functionality
• Improve performance
• Analyze Website usage
• Enhance user experience

10.3 Types of Cookies We Use

Essential Cookies
Required for Website operation.

Analytics Cookies
Help us understand how users interact with the Website (e.g., Google Analytics).

Functional Cookies
Remember user preferences.

10.4 Managing Cookies

You may control cookies through your browser settings.
Disabling cookies may affect Website functionality.

11. Third-Party Websites

Our Website may contain links to third-party websites.
We are not responsible for their privacy practices.
You should review their privacy policies separately.

12. Updates to this Policy

We may update this Privacy & Cookies Policy from time to time.
Updates will be published on this page with a revised effective date.

13. Contact Information

For privacy-related inquiries, please contact:

Ecoworld SA
33 Kounavon Str.
71304 Heraklion, Crete, Greece

Email: admin@greekhotels.gr